Frequently Asked Questions

Delivery options

  • Self-collection at Tai Seng or Kaki Bukit MRT stations from Wednesday - Friday 19:00 - 21:00

  • Self-collection at Blk 128 Bedok Reservoir Road, Singapore 470128.

  • Delivery to selected MRT stations Islandwide for Singapore Public Holiday, Saturday & Sunday.

  • Delivery with special instruction. Email us: HelloTheCatStory@gmail.com

  • Our cut-off date will be two business days.

  • Once we have received your orders, we will contact you to reconfirm the order.

Customisation

  • Selected products on the ordering form will have selection of sweetness level.

  • For other customisation request, do reach out to us via email: HelloTheCatStory@gmail.com

Halal Products

  • Our products are not certified Halal by Majlis Ugama Islam Singapura (MUIS).

  • However, our products do not contain any pork or lard.

Personal Data

  • You may refer to Personal Data Protection tab with Customer Data Protection Notice.

  • We’re committed to comply with Singapore’s Personal Data Protection Act (PDPA) 2020.

Food Hygiene

  • Our bakers attended Food Safety course by Singapore Food Agency (SFA) - March 2023.

Mode of Payment

  • We do accept following mode of payment.

    -Singapore’s PayNow & PayNow

    -Singapore’s Anext Bank payment

    -Malaysia’s Touch ‘n Go E-Wallet

    -PayPal

  • If you wish to make order using above mentioned payment method, send us an email via HelloTheCatStory@gmail.com