Frequently Asked Questions
Delivery options
Self-collection at Tai Seng or Kaki Bukit MRT stations from Wednesday - Friday 19:00 - 21:00
Self-collection at Blk 128 Bedok Reservoir Road, Singapore 470128.
Delivery to selected MRT stations Islandwide for Singapore Public Holiday, Saturday & Sunday.
Delivery with special instruction. Email us: HelloTheCatStory@gmail.com
Our cut-off date will be two business days.
Once we have received your orders, we will contact you to reconfirm the order.
Customisation
Selected products on the ordering form will have selection of sweetness level.
For other customisation request, do reach out to us via email: HelloTheCatStory@gmail.com
Halal Products
Our products are not certified Halal by Majlis Ugama Islam Singapura (MUIS).
However, our products do not contain any pork or lard.
Personal Data
You may refer to Personal Data Protection tab with Customer Data Protection Notice.
We’re committed to comply with Singapore’s Personal Data Protection Act (PDPA) 2020.
Food Hygiene
Our bakers attended Food Safety course by Singapore Food Agency (SFA) - March 2023.
Mode of Payment
We do accept following mode of payment.
-Singapore’s PayNow & PayNow
-Singapore’s Anext Bank payment
-Malaysia’s Touch ‘n Go E-Wallet
-PayPal
If you wish to make order using above mentioned payment method, send us an email via HelloTheCatStory@gmail.com